Practicalities and confidentiality

How quickly can Place for Hope respond?

We are always keen to be as responsive as possible – especially if a crisis is escalating or a difficult situation is feeling protracted and damaging. We aim to respond to your initial enquiry briskly and definitely within the working week. From the initial enquiry and assuming we agree to work together, we will be able to identify people in our team who can take things forward with you. They will do a more detailed assessment of what you require, the scope of the issue and all those that would need to be involved in the further conversations. The pace of any work we do with you is often determined by how quickly specific dates can be identified when all of the relevant people can be part of group conversations.

How long does support last?

Each situation is different. The first stage of working with Place for Hope is hearing your story and what you hope to achieve. Together with you, we will decide on the process to reach the desired aims. This could be anything from a one-off session to a series of conversations over a limited period of time. We will always review progress with you and, if necessary, we can agree to extend our support.

When is the right time to involve Place for Hope?

The earlier the better! We do offer ‘intervention’ – or crisis support – in times of extreme difficulty – but we also offer ‘preventative’ support to help you engage with difference or prepare for a time of change. This can help prevent a situation escalating into a crisis when words become wounding and people become divided. We offer learning programmes to equip and help people recognise, understand and navigate conflict so that everyone is able to reach their potential be peacemakers –especially in times of change and difficulty. Read more about our learning programmes

“Thank you so much for the excellent workshop .... I found it not only instructive and rewarding, but also enjoyable, in spite of the challenging content.” Workshop participant

Does Place for Hope maintain confidentiality?

Place for Hope works to uphold confidentiality. We know that conflict situations are sensitive. We always seek to be discrete when we speak about our work and are careful not to publicise the specifics of work we are doing with groups and individual. Internally – with our practitioners, staff, trustees and supervisors – we apply an equally high level of discretion and only share specifics when it is essential to the work. Confidentiality would not apply where we are legally required to disclose or report specific matters should they arise in the course of our work (e.g. safeguarding). We provide anonymous statistical information to our funders and, with your permission, use quotes from feedback in our marketing and promotional material.

How much does support cost?

The work we do requires significant investment in terms of training Practitioners, their Continuing Professional Development (CPD) and their supervision (during and after their work with you). Additionally, there is the time our volunteer Practitioner team members spend with you and their expenses (travel and accommodation if required). We know that many congregations and groups struggle with financial resources, and we do not want cost to be a barrier to accessing support – so we work to try to minimise costs at the point of delivery. We are exploring with several denominations and faith groups in Scotland how we can make our services more accessible. We can talk through ways we can offer our services and where additional financial support might be available. There is more detail below.

Funded work (no charge at point of delivery)

Some services we offer are covered by funding we receive. For example, we have a funding arrangement with the Church of Scotland. Under this agreement, our core service can be without charge (at the point of delivery) to Church of Scotland ministers, congregations and presbyteries for specific pieces of work. These congregations/groups will typically cover the costs of transport and any accommodation. At the end of the process we will typically ask you for your feedback and provide you with a timesheet detailing the amount of time that has been spent in preparation, travelling, face-to-face and follow up.

Other work

Where we do not have a funding arrangement for the support you need, we ask groups/individuals to help cover our costs. Our indicative daily rate is £350 (which includes two Practitioners and all preparation, follow up and materials for group conversations); or £40/hour for coaching support. (As with all our work, we do not want cost to be a barrier to accessing our services. Please get in touch to see how we can help). We will provide a breakdown of the amount of time involved in delivering the service and we ask you to offer a donation accordingly. In addition, we will ask you to cover incidental costs e.g. travel and accommodation (if required). An invoice will be issued at the conclusion of our work unless other arrangements are in place.

Is a report provided at the end?

It is not normal practice for us to provide written reports during or at the end of any piece of work. On occasions, and only with the agreement of the parties involved, Practitioners may provide support for you to prepare a statement detailing the agreed outcome or update of a factual nature.

What happens afterwards?

Change and conflict is a part of life. All our work is designed to help individuals and groups work through difference and difficulty with respect. Rather than “fix” things, we support and accompany you to move through the conflict. Our hope is that through these processes and with any training, you will be better equipped to identify and navigate current and future challenges. You can always return and ask for more help.


“If we have no peace, it is because we have forgotten that we belong to each other.” — Mother Teresa

Related Articles

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To Repair with God

An article by Nancy Adams, featured in ‘Inspires’ exploring the art of reconciliation and the dynamic of conflict.

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Place for Hope: The Need for Reconcilers

An article by Hugh Donald, featured in ‘The Edge’, discussing the call to reconciliation and the journey of Place for Hope

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07884 580 359
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Clydeway House, 813 South Street, Glasgow, G14 0BX
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